Sanrio Handbag

Shipping

• Orders are processed within 2–5 business days, then delivered in about 7–16 business days total, depending on your location. 

• We ship worldwide! Many countries get free shipping, and others have reasonable flat rates. 

• Processing may take a little longer if we're waiting on you, restocking, or handling customs/global delays. If there’s an expected delay, we’ll let you know via email. 

• Once your order ships, you’ll get a tracking link. Tracking usually begins within 48–72 hours. 

• Need to update your address? Let us know within 2 hours of ordering. After shipping, we can share carrier info for possible forwarding. 

• Tracking hasn’t budged in 14 business days? Reach out! If your package is confirmed lost, we’ll reship or refund.

Returns & Refunds

• You’ve got 14 days from delivery date to request a refund. Just email us with your order details! 

• Only damaged items, incorrect orders, or items with missing parts (not due to you) are eligible—though partial refunds might apply in specific cases. If you’d rather see all the details, visit our full Refund Policy or Shipping Policy.