Refund policy
RETURN AND REFUND POLICY
We always want you to feel happy and confident when shopping with Pinky Dollz - and while we hope you love everything you receive, we completely understand that sometimes things don’t work out. We’re here to help, every step of the way 💌
💌 If something’s wrong with your order...
If your item arrives damaged, defective, or you received the wrong product — don’t worry, we’ve got you! Just contact us within 7 days of delivery, and we’ll happily sort it out with a refund, replacement, or store credit 💕
What we can’t accept returns/refunds for:
We’re a small brand, and to keep our prices accessible and quality high, we can’t offer refunds or returns for:
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Personal preferences (e.g., “not my style anymore” or “expected it to feel/look different”)
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Minor color differences due to lighting or screen settings
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Sizing issues when the correct size was ordered (we recommend checking our size guides carefully!)
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Items marked as final sale or non-returnable
We know it can be disappointing, but we hope you understand 💗 We always do our best to show everything honestly. And if you’re unsure before ordering, feel free to reach out and ask!
What qualifies for a return or refund?
✅ Wrong item sent
✅ Item arrived damaged
✅ Major defect not shown or described
If any of these apply, please email us within 7 days of receiving your order. Returns must be in unused, original condition with packaging.
No reply?
If we reach out to you about an order issue and don’t hear back within 2 business days, we’ll go ahead with what we believe is the best solution so things don’t stay stuck!
Uncontrollable delays
Sometimes things happen outside of our control — like customs delays, weather disruptions, or global events. In those cases, we’ll always keep you in the loop and support you however we can.
Questions? Just ask.
We’re here to help and support you — always! If you’re unsure about anything before or after placing your order, just email us at hello@pinkydollz.com. We’ll answer with care and honesty.