FAQs

By visiting our site and/ or purchasing something from us, you engage in our "Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

FAQs

♡ how long are shipping times?

your items will ship within 2-10 days of you placing your order, and then they can take 8 - 25 business days to reach your doorstep. In some cases, especially during covid-19, items can take up to 90 business days to deliver. 

♡ Will i get tracking number for my order?

You will receive an email with a tracking number via email but sometimes due to free shipping, tracking number is not available.

♡ how can i contact Pinky Dolls Beauty ?

please contact us via our support email hello@pinkydollsbeauty.co for the fastest response!

♡ i want to make a change to my order, what can I do?

Please contact us immediately so we can make a change to your order. Once the package has been shipped you are unable to make a change to your order.

♡ i want to cancel my order, what can i do?

Please contact us immediately if you want to cancel your order. Once the package has been shipped you are unable to cancel your order.

♡ do you ship to my country?

♡ how much are shipping costs?

we offer free shipping/affordable shipping cost to some countries (US, UK, Poland, Germany, Spain, France) and $6 for non-free shipping countries!

♡ Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.